Craft College Zagreb

Quality assurance

Craft College – an institution for adult education is one of the few institutions for adult education that successfully keeps up with trends in quality assurance. It is among the first institutions to have formally introduced a quality assurance system in adult education and has been implementing the ISO 9001:2015 quality management system for many years. Additionally, the college has participated in the work of several schools and regional centers of excellence during the processes of introducing quality systems, conducting self-evaluations, and piloting external evaluations..

Based on this, the services we offer can be categorized into several areas:

  1. Implementation of Self-Evaluation Procedures in Regular Vocational Education or Adult Education - This includes empowering the management and staff of vocational schools to develop a culture of quality and quality assurance in education. It involves analyzing quality criteria and developing self-evaluation tools based on them, covering the work of principals, teachers, and all curriculum components, including student results and trends in specific areas of quality. After developing tools and criteria for self-evaluation, the College provides expert support to schools/adult education institutions for implementation, analysis of the information collected after self-evaluation, drawing conclusions crucial for improving the work of the school/adult education institution, and creating key documents and establishing bodies and subsystems for quality assurance. Self-evaluation is usually conducted by the staff of the school/adult education institution according to criteria and indicators that exist in accordance with the Vocational Education and Training Quality Assurance System or the Adult Education Quality Assurance System, using tools developed based on selected evaluation areas, criteria, and indicators.
  2. Implementation of Pilot External Evaluation Procedures - This includes a guided process of forming a team of experts for the external evaluation of schools/adult education institutions and evaluating all elements of the established quality assurance system in the school/adult education institution. This activity involves analyzing all documents of the quality assurance system (regulations, forms, procedural instructions, committee and body meeting minutes, survey results and survey questions, self-evaluation reports, etc.), including a review of all processes, documentation, and activities conducted, as well as interviews with school stakeholders (principals, teachers, students/participants, parents, employers), all in the role of a critical friend.
  3. Implementation of a Model for Tracking Students After Completing Regular Vocational Education/Adult Education Programs - This includes activities to establish a model for systematically tracking the further work and development of former students and their professional engagement, which is essential for the further development of the school/adult education institution. The relationship with the alumni community is a key distinguishing element between high-quality and less effective educational institutions. The process begins with adapting the model for tracking students/participants after graduation according to needs and educating staff responsible for monitoring the quality assurance system to independently communicate systematically with former students/participants, understand their position in the labor market, the industry they currently work in, and, more importantly, the contribution of education to their career. The reasons are numerous, as former students in schools are potential participants in adult education programs, while in adult education institutions, their professional engagement in the field of work makes them potential future lecturers for adult education programs and employers where students can undertake internships, especially since collaboration with the business sector is necessary for adapting to labor market needs. Another aspect of this activity is related to the elements of quality assurance as prescribed by the self-evaluation methodology, namely establishing a mechanism for tracking the occupations and employers of students/participants.

Feel free to contact us with confidence and allow us to jointly assess the level of your success in implementing the educational process or adult education process and plan the improvement of your work.

  • “I am always ready to learn although I do not always like being taught.” Winston Churchill
  • "“Live as if you were to die tomorrow. Learn as if you were to live forever.” Mahatma Gandhi
  • “Wisdom is not a product of schooling but of the lifelong attempt to acquire it.” Albert Einstein
  • “Change is the end result of all true learning.” Leo Buscaglia
  • “The beautiful thing about learning is that no one can take it away from you.” B. B. King